Welcome to Mojo Web Technology
This refund policy for Mojo Web Technology (“Company”, “we”, “us”, or “our”) explains when and how refunds may be issued for payments made for our services (“Services”). It applies to purchases made through https://www.mojowebtech.com/ and any other website of ours that links to this policy, as well as transactions completed via our Razorpay payment gateway integration.
If you have questions or concerns about this policy, please contact us at contact@mojowebtech.com before making a payment.
• Eligibility: Refunds are considered for duplicate charges, erroneous/failed payments, and service issues where delivery has not begun or agreed milestones were not met.
• Non-refundable: Completed consulting hours, delivered digital work products, third-party fees, and taxes (unless required by law) are generally not refundable.
• Timelines: Once a refund is approved, we initiate it to the original payment method through Razorpay. Most banks/card issuers take 5–10 business days to reflect the credit; UPI/wallets are often faster. Actual timelines depend on your issuing bank or provider.
• Requests: Email contact@mojowebtech.com with your payment reference (Razorpay Order/Payment ID), amount, date, and reason. We acknowledge within 2 business days and aim to resolve within 7–10 business days.
• Cancellations: You can cancel ongoing subscriptions any time to stop future billing. Prorated or retrospective refunds for the current billing period are not provided unless stated otherwise here or required by law.
• Chargebacks: Please contact us first to resolve any issue. Filing an unwarranted chargeback may delay resolution and can result in temporary suspension of services.
We may approve refunds in the following situations:
• Duplicate or accidental payment for the same order or invoice.
• Failed/declined transaction where your account was charged but no order/service was created.
• Service not delivered where work has not started or agreed kickoff prerequisites were not met by us.
• Milestone-based projects where a paid milestone was not delivered as per the mutually agreed scope and acceptance criteria.
Eligibility is assessed case-by-case and may require supporting documentation.
The following are generally non-refundable:
• Completed consulting hours, discovery sessions, audits, strategy calls, or custom development already delivered/used.
• Digital deliverables (source code, designs, documents, credentials, deployments) once shared or access has been granted.
• Third-party costs, subscription licenses, app review fees, cloud credits, or marketplace charges incurred on your behalf.
• Discounts, promotional credits, referral bonuses, and applicable taxes unless a refund is mandated by law.
• Before kickoff (no work started): full refund of the project fee minus non-recoverable payment gateway/third-party charges, if any.
• After kickoff (work started): refunds are limited to the unused portion of fees after deducting effort already delivered, booked resources, and external costs.
• Change of scope is handled via change requests and is not a refund cause.
• You may cancel anytime; cancellation stops future billing.
• We do not provide prorated refunds for the current billing cycle once billed, except where expressly promised in an offer or required by law.
• Free trials and introductory pricing are not refundable.
Email contact@mojowebtech.com with:
• Razorpay Payment ID / Order ID
• Amount paid and date/time of payment
• Your name, company, and contact details
• Clear reason and any supporting evidence (invoice, scope, screenshots)
We acknowledge within 2 business days and aim to resolve within 7–10 business days.
• Approved refunds are initiated only to the original payment method via Razorpay (no cash or alternative payouts).
• Posting of funds is controlled by your bank/card issuer/UPI app. Most card/net-banking refunds reflect within 5–10 business days; UPI/wallets are often quicker. International cards or cross-border refunds can take longer.
• We will share the Razorpay refund reference upon initiation.
Where appropriate, we may offer a partial refund or account credit for unused services or undelivered milestones. Account credits (if issued) are non-transferable and must be used within 6 months unless stated otherwise.
If a payment fails but is debited from your account, your bank or Razorpay will usually auto-reverse the amount. If it does not reverse within a reasonable time, contact us with the Payment/Order ID so we can liaise with Razorpay.
Please contact us first to resolve any issue quickly. If you raise a chargeback before allowing us to investigate, resolution may be delayed. We provide documentation to the payment provider and may temporarily suspend related services until the dispute concludes.
Refunds, when approved, exclude non-recoverable gateway fees, currency conversion charges, and taxes unless a refund is legally required. Exchange rate differences are outside our control.
We may update this refund policy from time to time. The updated version is effective once posted on our website. We encourage you to review it periodically.
For questions, refund requests, or support, email contact@mojowebtech.com.
+91-844-734-5232